Rogers Communications declared that it would be giving credits to the millions of its customers who were impacted after a significant outage.
The largest mobile and internet service provider in Canada, Rogers, experienced a significant outage last week that impacted a variety of services, including banks, emergency hotlines, transportation, and much more. After the system went down for more than 19 hours last week, the company began to restore it.
On Tuesday, the company announced that users would receive “the equivalent of five days service.” Prior to this, the business gave customers credit for two days of service.
As this was the second such incident in the previous 15 months, the company is still attempting to determine the origin and scope of the outage.
According to preliminary investigations, the problem was caused by a “maintenance update in the core network.”
