In September 2022, the Pakistan Telecommunication Authority (PTA) received 15,177 complaints from consumers over various cellular and telecom companies, of which 14,797 (97 percent) were handled.
Throughout the month of September, complaints were received against a number of telecom companies, including cellular mobile operators (CMOs), Pakistan Telecommunications Company Limited (PTCL), long-distance international (LDI), wireless local loop (WLL), and internet service providers (ISPs).
A sizable portion of the total telecom subscriber base is made up of cellular mobile subscribers. The most complaints are therefore related to this group. By September, there had been 14,279 complaints made against CMOs, of which 13,997 (98%) had been resolved.
