Now widely known, American companies outsource their call centre jobs to developing nations like Pakistan, the Philippines, and India in order to reduce costs and shield themselves from American labour restrictions.
Jobs in the telecommunications industry can be particularly taxing due to the poor compensation, long hours, and frequently hostile customer encounters.
A startup is launching an AI that will make call centre agents seem “American” in an effort to alter how domestic customers engage with those agents and improve the wellbeing of non-native English speakers.However, detractors think it can have the opposite effect.
